PRIVACY POLICY

1. INTRODUCTION

Motonga Tailoring is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. PERSONAL INFORMATION COLLECTION

2.1 Measurement and Fitting Data We collect and maintain:

  • Body measurements

  • Posture photographs (with consent)

  • Style preferences

  • Fabric selections

  • Fitting notes and adjustments

  • Previous order history

2.2 Contact Information

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Professional title (if provided)

2.3 Payment Information

  • Payment card details (processed securely through our payment providers)

  • Banking information for refunds (when necessary)

2.4 Technical Data When you visit our website, we collect:

  • IP address

  • Browser type and version

  • Time zone setting

  • Operating system

  • Platform

  • Navigation patterns

  • Usage data

3. USE OF YOUR INFORMATION

3.1 Primary Uses We use your information to:

  • Create bespoke patterns

  • Maintain measurement records

  • Process and fulfill orders

  • Communicate about fittings and alterations

  • Send appointment reminders

  • Process payments

  • Provide aftercare advice

3.2 Secondary Uses With your consent, we may use your information to:

  • Send style recommendations

  • Inform about seasonal fabric collections

  • Provide maintenance and care tips

  • Notify about special events

  • Share relevant promotional materials

4. LEGAL BASIS FOR PROCESSING

4.1 We process your data under:

  • Contract fulfillment (for bespoke services)

  • Legal obligation

  • Legitimate interests

  • Consent (for marketing communications)

5. DATA RETENTION

5.1 We retain your information for:

  • Measurement data: Indefinitely (for future orders)

  • Payment information: As required by law

  • Communication records: 7 years

  • Marketing preferences: Until consent withdrawn

6. DATA SECURITY

6.1 We implement appropriate measures to:

  • Secure physical measurement records

  • Protect electronic data

  • Maintain client confidentiality

  • Prevent unauthorised access

  • Ensure data accuracy

7. YOUR RIGHTS

7.1 Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw marketing consent

8. THIRD-PARTY SHARING

8.1 We may share your data with:

  • Payment processors

  • Courier services (when applicable)

  • Professional advisers

  • Regulatory authorities

8.2 We ensure all third parties:

  • Respect data security

  • Protect your privacy

  • Process data legally

9. INTERNATIONAL TRANSFERS

9.1 Your data remains within:

  • The United Kingdom

  • The European Economic Area

  • Countries with adequate data protection

10. COOKIES AND TRACKING

10.1 Our website uses:

  • Essential cookies

  • Analytical cookies

  • Functional cookies

  • Performance cookies

10.2 You may disable cookies through your browser settings.

11. MARKETING COMMUNICATIONS

11.1 You may opt out of:

  • Email newsletters

  • Style updates

  • Promotional materials

  • Event invitations

12. CHANGES TO THIS POLICY

12.1 We reserve the right to update this policy. Changes will be:

  • Posted on our website

  • Notified by email (if substantial)

  • Effective immediately upon posting

13. CONTACT INFORMATION

For privacy matters, contact:

  • Email: hello@motongatailoring.com

  • Address: 4 Chester Street, CH7 1EG, Mold, United Kingdom

14. COMPLAINTS

14.1 You have the right to:

  • Lodge a complaint with us directly

  • Contact the Information Commissioner's Office (ICO)

  • Seek judicial remedy

This policy is governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated: 01.10.2026